"Five" and " KLCC"

This convesation was between an Iranian lady and I when i'm training at concierge.This conversation was happen via the phone call from the guest.Enjoy reading and you will find out something intresting.

Jackie : Good Afternoon, concierge , Jackie speaking,how may I assist you?
Iranian:Err..Afternoon
Jackie :Good Afternoon ma'am
Iranian:What time is the shuttle??
Jackie :(Thinking)Ma'am,is 5 o clock. (That time was 4.45pm)
Iranian: Ohh..
Jackie :Ma'am, are you going to KLCC?
Iranian:KLCC??Erm..What time is the shuttle??
Jackie : Is 5 o clock ma'am. Are you going to KLCC??
Iranian:KLCC??Erm..Where is the nearest shopping mall??
Jackie :KLCC..It is just further up from the hotel..
Iranian: Oh.So, what time is the shuttle??
Jackie :5 o clock
Iranian:5??What time the shuttle move from the hotel??
Jackie :5 o clock ma'am
Iranian:What time is the shuttle??
Jackie :5 o clock
Iranian:Then What time the shuttle move from the hotel??
Jackie :5
Iranian:(Angry)WHAT TIME IS THE SHUTTLE??
Jackie :5 o clock
Iranian:WHAT TIME THE SHUTTLE MOVE FROM THE HOTEL??
Jackie :5 o clock ma'am.
Iranian:WHAT??
Jackie :The shuttle will move from the hotel at 5 o clock. It is just 10 more mins.
Iranian:Oo.. (Hang up)